Effective Date: October 7, 2026
1. Who We Are
Northeast Ohio Fleet Support LLC, doing business as Northeast Fleet Support (“we,” “us,” or “our”), operates this website and provides fleet-support services in Northeast Ohio.
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, or submit a service request.
2. Information We Collect
When you submit our Commercial Trucking Service Request form, we collect your full name, company name, phone number, email address, and service details.
The service-details field is a free-text field. You may use it to provide information about urgency, load type, route, and special requirements. Please avoid submitting unnecessary sensitive personal information.
We use Wix Forms and Wix CRM to receive and manage information submitted through the form.
We may also receive technical information associated with website use, such as IP address, device and browser information, cookies, usage information, and security or performance information.
The website does not currently provide an active online payment or checkout function. If online payments are enabled in the future, this Privacy Policy may be updated to describe the applicable payment processing.
3. How We Use Personal Information
We use personal information to respond to questions and service requests, communicate with customers, provide and manage services, maintain business records, operate and secure the website, understand website usage, comply with legal obligations, resolve disputes, and enforce agreements.
We may use AI-assisted or automated tools for customer communications and after-hours call intake. These tools may process information that customers provide, including contact details and service-request information.
We do not use AI to make automated decisions that produce legal or similarly significant effects on customers.
4. How We Share Personal Information
We may share personal information with service providers that help us operate the website and business, including Wix for website hosting, forms, CRM, website operation, security, and related services.
Usercentrics for Wix provides the website’s cookie-consent functionality and helps manage visitor choices regarding applicable non-essential cookies and technologies.
We may disclose personal information when required by law, to protect rights and safety, or in connection with a business transfer.
We do not sell or share visitor information with other companies for advertising purposes.
5. Where We Store and Process Personal Information
Personal information may be stored and processed through Wix’s infrastructure and by the service providers described in this Privacy Policy. These providers may process information in countries other than where you live.
6. Cookies and Similar Technologies
The website may use essential cookies and similar technologies for security, sessions, stability, performance, and basic website operation. Essential cookies may operate as necessary for the website to function.
Usercentrics for Wix provides a cookie-consent banner with Settings, Deny, and Accept All choices. Applicable non-essential cookies and technologies are subject to the consent configuration selected through the banner.
You can also manage or block cookies through your browser settings. Blocking essential cookies may affect website functionality.
7. Communications
We may contact you in response to a question or service request, to provide requested services, or about related business and transaction matters.
If we send promotional communications, you may opt out by using the unsubscribe instructions included in the message.
8. Privacy Requests and Rights
You may contact us to request access to, correction of, or deletion of personal information that we hold about you. You may also ask questions about how we use your information.
Send privacy requests to service@northeastfleetsupport.com. We may need to verify your identity before completing a request.
Some information may need to be retained to provide services, maintain business records, comply with legal obligations, resolve disputes, or enforce agreements.
9. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal, tax, accounting, insurance, and regulatory obligations, resolve disputes, and enforce agreements.
When information is no longer reasonably needed, we delete or anonymize it where appropriate.
10. Security
We use Wix to host and operate the website. Wix secures its underlying platform and infrastructure. We take reasonable steps to protect personal information handled through our business.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Third-Party Websites
The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.
12. Children
Our website and services are not directed to children under 16. We do not knowingly target or serve children under 16.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our information practices or legal obligations change. We will post the updated version on this website and update the effective date.
14. Contact Us
For privacy questions or requests, contact:
Northeast Ohio Fleet Support LLC
Doing business as Northeast Fleet Support
Email: service@northeastfleetsupport.com
Location: Seven Hills, Ohio